Support
Something not working?
Viewy is made by a very small team, so your email reaches a person who can actually change the code.
Email us
To save a round trip, tell us your device, your iOS or iPadOS version, the app version from Settings, and what you were doing when it went wrong.
Start here
Signing in
The first time you open Viewy it asks for three things from your provider: the server address, your username and your password. To add another provider later, go to Settings → Connection → Providers → Add a provider.
Sign-in doesn't work
Almost always a typo in the address, the username or the password, or a provider that's down. Enter the address exactly as your provider gave it, including http:// and any port number — for example http://example.com:8080.
Stuttering or buffering
Move closer to your Wi-Fi router or try another network, and raise the buffer in Settings → Playback. If one channel stutters and the rest are fine, it's the source, not your connection.
Your lists on every device
Favourites, collections and what you've watched sync through iCloud, so they follow you to every device signed in to the same Apple ID. Your provider's password never leaves the device you entered it on.
Common questions
The four we get most often, and the honest answers.
Does Viewy come with channels?
No. Viewy is a player and nothing else. You sign in with a provider you already have a relationship with, and the app plays what they carry. We don't sell, bundle, resell or recommend content.
Do I need an account?
No Direbark account, no sign-up, no email required. Your provider details stay on your device.
One channel won't play, but the rest are fine.
That's usually the source, not the app — a stream that's offline or encoded in something unusual. Send us the channel name and we'll check whether it's a format Viewy can't play yet.
How do I get a refund?
Purchases go through Apple, so refunds do too — request one at reportaproblem.apple.com. We can't process it on our end, but tell us what went wrong anyway; we'd rather fix it.
Requirements
- iPhone & iPad
- iOS / iPadOS 17 or later
- Network
- Broadband Wi-Fi or 5G; 4K needs the fastest